Smart city is the
latest buzz-word in urban development. Conferences and seminars on smart cities
abound. The Government of India (GoI) have committed to the development of 100
smart cities across the country as satellite towns of large cities and by
modernizing the existing mid-size cities. The government have also allocated
over Rs 7000 Cr in the last Union Budget for kick-starting smart cities.
Stripped off all
jargon, a smart city is one which uses the latest technologies, progressive
urban planning, and proactive civic engagement to create a highly liveable
urban environment. It deploys citizen-centric and sustainable policies and the
latest information and communication technologies to improve the quality of
life of its citizens and public service delivery. Its immediate attraction comes
from certain technology interventions that have the potential to dramatically
improve urban governance capabilities.
Intelligent traffic
management systems, which integrate the feeds from all existing hardware -
cameras, signal lights, GPS devices in various vehicles, wireless and other
police communication systems etc - can be a powerful force multiplier in
traffic and law and order management. Real-time
monitoring of electricity feeders and reservoir fillings can help improve the
reliability of electricity and water supply besides lowering leakages.
Geo-tagged dumper bins and location tracking devices on vehicles can improve
solid waste management. Ambient light sensors can help optimize on energy
consumption in streetlights. Street parking slots can be sold using parking
meters and status of parking locations made available on smart phone
applications.
Lidar and biometric technologies can help
improve the monitoring of engineering works and attendance respectively.
Finally, smart data
analytics coupled with cognitively striking visualization, like that in many
developed country cities, can help city governments use the vast amounts of
information accumulated by its departments as decision-support to more
effectively manage civic services, reduce wastage and increase revenues, and
limit accidents and crime.
All these have the potential to both
improve operational efficiency and enhance consumer satisfaction. In fact, the biggest contribution of such
applications would be to improve the capability of municipal governments to
deliver public services.
But implementing
these technology applications raises three challenges – identifying
interventions, standardizing protocols, and scaling up interventions. The first
requires demand-side engagement. Cities need to elicit this information through
focused engagement with its citizens and utility managers. Given scarce
available resources, we need applications that are likely to yield the greatest
bang for the buck in a particular city or its part.
Even after the
intervention is identified, there is nothing available in the market to be
purchased and deployed with minimal customization to meet some or all of the
aforementioned applications. Further, where available, those applications are
made for developed country environments, with vastly different challenges, and
most unlikely to succeed in India even with significant modifications.
In the
circumstances, we have a classic co-ordination failure. The market needs the
platform of a city to develop and refine a smart city applications suite.
Businesses, especially the larger ones, rarely have the appetite to risk huge
money upfront to develop a new product with several risks and uncertain
commercial prospects, and that too in a market where governments are the
biggest customers. On the other side, governments are naturally unwilling to
embrace a completely new and untested product and have limited patience to wait
out the time required to realize its benefits.
Such co-ordination
failures are most likely to be mitigated through concerted public policies.
Traditional procurement strategies are off the table. A few pilot projects in
certain geographically distinct pockets within cities, involving close
collaboration of governments with technology providers and system integrators,
preferably smaller and emerging entrepreneurial firms, looks the best bet
forward.
As a first step, a
Detailed Project Report (DPR) of the aforementioned applications will have to
be prepared, outlining the specifications of the devices, connectivity, and software solution. The DPR will emerge
after pilot field-testing of various alternative hardware and network
technologies for each application. It will study existing process and outline
how these smart city devices and applications can be seamlessly plugged into
the municipal government systems. It will also undertake a cost-benefits
analysis, duly arriving at the financial and economic rate of returns for the
project. The specifications should help define inter-operability standards and
mandate open-standards based software solutions. This would help create an
eco-system where app developers can plug their software and enrich the smart
city project.
This pilot project
would require atleast 6-9 months to develop a robust, versatile, and
user-friendly solutions suite. It will have to emerge through a process of
continuous iteration, involving tight feedback loops managed by the selected
implementing agency, working in close collaboration with the municipal
government and citizens. Once the solutions suite and DPR is developed, it can
be scaled up elsewhere.
As a note of
caution, we need to avoid the temptation to implement glamorous first-best
solutions involving latest sensor technologies and devices designed for vastly
different environments. Atleast in the first phase, solutions have to be
decidedly second-best, designed with the objective of realizing the low-hanging
fruits from improvements in administrative efficiency and citizen satisfaction.
We should also learn from the experience of some of these applications which
have been implemented, with varying success, in cities across the country.
More important
than the devices themselves, the software suite that integrates all these
devices have to be robust, versatile, and extremely user-friendly. A software
suite that integrates all these different applications into a single platform
and renders information in a cognitively striking visualization dashboard can
be a force multiplier for public officials. If made available on different
devices including smart phones, this can be powerful decision-support for
municipal field functionaries and help dramatically improve their execution and
supervision bandwidths.
Such technology interventions have to be
complemented with more fundamental policy initiatives. Policies that permit higher Floor Area Ratios (FAR) along important
transit corridors and near transit stations promote transit-oriented growth
which reduces traffic congestion. Densified mixed-use developments with
adequate public spaces, especially in larger plots and green-field locations,
promote walkable work-life environments. Higher FAR and property tax
concessions, complemented with affordable housing mandates, encourage urban
renewal through re-development of blighted areas.
As with all
buzz-words, there is the danger of hype overtaking substance. Amidst all the
hype, we would do well to bear in mind that India’s urban development
imperative is not so much smart cities as decently governed cities. Numerous
studies have highlighted that the governance systems that drive the engines of
India’s economic growth are woeful, even dysfunctional.